Contact · Visit & Ship · FAQ
Questions, drop-offs, and mail-in details — all in one place.
Reach out directly, find our studio, or check the FAQ before you call — most questions are answered below.
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Visit the Studio
Local drop-off in Phoenix during business hours — no appointment required for small orders.
- Address
- Chandler, Arizona 85224
- Hours
- Mon–Fri: 9:00 AM – 5:00 PM
- Phone
- (480) 272-2447
Mail It In
Nationwide customers can ship items in with a prepaid label we provide after your quote is confirmed.
- Step 1
- Build a quote and select "mail-in" at checkout
- Step 2
- We email a prepaid shipping label and packing guide
- Step 3
- Pack originals securely and drop at any carrier location
Map embed — pending studio address
Frequently Asked
Questions people ask before they ship a box
Photo prints and albums, 35mm slides and negatives, 8mm/Super 8/16mm film, videotapes (VHS, VHS-C, MiniDV, Hi8, Digital8, Betamax), audio cassettes and reels, and DVDs/CDs. Not sure what you have? Send a photo and we'll identify it.
Small orders (a handful of tapes or one album) typically finish in under a week. Medium orders take 1–3 weeks, and large multi-box orders run 3–6 weeks. Archive and library-scale projects are quoted individually. See How It Works for details.
Photos, slides and negatives are delivered as high-resolution JPGs. Video (tape, film, DVD) is delivered as standard MP4 files, with higher-quality export available on request. Audio is delivered as WAV by default, with MP3 available too.
Yes — combining 2 or more services triggers an automatic bundle discount (8% for 2 services, 12% for 3, 15% for 4 or more), applied live in the Quote Builder. Organizations digitizing at scale should see For Business for custom volume pricing.
100% in-house at our Phoenix studio. Nothing is shipped to a third-party lab, domestic or overseas.
Every item is logged at check-in, sealed into a labeled tracked bin, and only handled by trained staff. Organizational clients receive documented chain-of-custody records — see For Business.
Via a secure cloud download link, a USB flash drive (add-on, $20 each), or both. Files are organized by the labeled group they arrived in.
We can do either — remove photos from albums for individual scans, or scan album pages as-is to preserve the original layout. Let us know your preference when you drop off or ship in.
We flag anything unusually fragile or damaged before scanning and reach out with options rather than guessing. Some damaged items can still be recovered; we'll always tell you honestly if something can't.
Yes — we serve customers nationwide by mail. Build a quote, choose mail-in, and we'll send a prepaid shipping label and packing instructions.
Return shipping of your original items is a flat $15 add-on, selectable in the Quote Builder. Local customers can pick up in person at no charge instead.
It's a close estimate based on the quantities you enter, but final pricing is confirmed once we've physically inspected your items — especially for anything unusually large, fragile, or in poor condition.